Listen in Ways That Move Work Forward
Before debating, restate what you heard and confirm accuracy. Playback turns assumptions into shared understanding. Practice this in your next standup and report your results in the comments to help others improve their listening game.
Listen in Ways That Move Work Forward
Use a ladder: clarify facts, explore reasons, surface concerns, and uncover desired outcomes. Laddering reveals the true problem behind the request. Try it today and subscribe for a printable ladder template and example prompts.
Listen in Ways That Move Work Forward
End discussions with a single-sentence summary noting owner, action, and deadline. This anchors memory and accountability. Post your best one-sentence agreement in the thread to inspire tighter wrap-ups across teams everywhere.